Support
Need a hand? Email us at support@thezoeyapp.com and we'll get back to you within 1–2 business days.
Common questions
How do I cancel my subscription?
Open your device settings → your Apple ID → Subscriptions → ZOEY. and tap Cancel. Cancelling here stops future billing; your access continues until the end of the paid period.
How do I reset my password?
On the sign-in screen, tap "Forgot password" and follow the email link we send to your registered address.
How do I add family members to my account?
Upgrade to the Family plan, then go to Settings → Family → Invite Member. Share the invite code with your family members, or send an invite directly via email or text.
How do I transfer my subscription to a new device?
Just sign in with the same account on your new device. Your subscription is tied to your Apple ID, so it will automatically restore.
How do I delete my account and data?
See how to delete your account. You can start deletion from inside the app, or email us if you've already uninstalled it.
How do I report a problem or request a refund?
Email support@thezoeyapp.com with a description. Refunds for subscriptions are handled by Apple through their support pages.
Can I export my pet's health records?
Yes! Premium subscribers can export a complete PDF of their pet's health records, vaccination history, and care timeline from the pet profile settings.
How do streaks and badges work?
Complete care tasks daily to build your streak. Earn badges by hitting milestones like your 50th walk or maintaining a 30-day streak. Family accounts have a shared family streak that stays alive as long as any member completes a task.
Still stuck? Email support@thezoeyapp.com.